Policy

_DSF2504

Policy

All major credit and debit cards accepted

Store Hours:
Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 – 5:00 PM
Wednesday:  9:30 AM – 5:00 PM
Thursday:  9:30 AM – 5:00 PM
Friday:  9:30 AM – 5:00 PM
Saturday: 9:00 AM –  5:00 PM
Sunday  Closed

We aim to provide you with the best service possible and the right instrument for you. Below is a set of guides to help insure that this happens.

Purchase Policy

•To HOLD any in store item, we require a 10% deposit, refundable as store credit only .20% deposit required on all special orders
•48 Hour Approval Period on used on line sold Guitars only.  Or by prior agreed arrangement.
•All Used Amps, Effects and Keyboard sales are Final.
20% deposit required on all special orders
•International orders require payment via Bank Wire Transfer.

Return Policy

•Any Guitar Returns must be authorized by the store.
•Guitars returned within the 48 hr/ agreed approval period are refunded in full, MINUS shipping charges.
•Any Guitars returned after the 48 hr/ agreed Approval Period, and not exceeding more than two weeks, are subject to a 20% re-stocking fee.
•Instrument must be returned in same condition as shipped.
•Buyer is responsible for the instrument during approval period.
•Shipping and related expenses are non-refundable.
•Buyer pays for prompt return shipping.
•Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.

Shipping

•We ship UPS  next day insured exclusively for Domestic Shipping, a *fixed* cost of £25 for guitars.
•We ship UPS International Priority insured exclusively for International Shipping, this normally runs to £40 to Europe and £150 international, Quotations by request. Extra insurance may be required in some cases. We can also hand deliver if required, please ask for details

•International Customers please note: Any additional fees including duties, VAT or any other charges related to international shipping are the responsibility of the purchaser & are non-refundable.
•All Shipping is at the expense of the buyer.
•When shipping instruments to us, if you are not familiar with shipping requirements/procedures, call store for proper packing instructions.

Layaway Policy

•All Sales Final on Layaway Purchases. No Returns/No Exceptions!!
•20% Minimum Down Payment Required.
•Refundable as store credit only.
•Balance must be paid off within 30 days Or by prior agreed time period
•24 Hour Approval Period is forfeited.

Vintage & Modern Guitars