Our aim at Vintage & Modern Guitars is for a mutually happy shopping experience. In the advent that something goes wrong we are here to help.
Please notify us as soon as you notice a fault or problem on 01844 261447 or email us at firstname.lastname@example.org
Please keep all your original packaging material
You have 14 days from when you receive the goods to contact us either by phone or email to return your item. You have another 14 days to get the goods back to us once you have notified us. Your item MUST be in brand new, mint condition with full packaging intact, otherwise we may have to charge you a restocking fee.
If your item is unwanted and you would like us to arrange a collection from our couriers there will be a £10 collection per carton and (possible) re-stocking fee. If there is a direct alternative or equivalent you’d like instead, just let us know and we will do our best to facilitate you.
Refunds can take up to 72 hours to process once we have received your item back so please be patient. All refunds will be made in the manner that the original payment was received, no exceptions.